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Q. Do you have a retail outlet? 
A. Discount prices and the expense of retail outlets unfortunately do not go hand-in-hand. It's understandable that many people feel uncomfortable shopping online. The only comfort we can offer is that Sue and I try very hard to help all our customers. Don't forget, all our saunas have warranties. Read more about our warranty policy here.
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Q. Do you take phone orders? 
A. Sorry, at this point in time we do not take phone orders. We only allow online transactions through PayPal's secure online payment processing system.
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Q. How long will it take to deliver the sauna? 
A. Your order is placed as soon as your purchase is confirmed. The order is immediately sent to the west coast stores department for dispatch. Depending on where you live it usually arrives within 5-10 business days.
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Q. Do you allow pick up?
A. We no longer allow pick up. The sauna package is a large unit. In the past, when pick-up was available, we had issues with people not allowing for the proper and safe transport of the product. Also, when some people did get it home they claimed the unit was damaged and requested compensation.
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Q. Is the sauna shipped professionally?
A. For years we have been delivering home sauna kits all over America. The sauna kits are large units and need to be handled in the proper manner. All of our models arrive in two easy to open boxes. Please be sure to have an extra hand to help get the package inside. It will be shipped to your front door or garage.
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Q. Who is the delivery company?
A. For home sauna kits we use either FedEx, DHL or Global Trend. Both company have a proven track record. Smaller products, such as portable saunas and sauna belts, are delivered by USPS (United States Postal Service).
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Q. What does "Free Shipping" mean?
A. For all products marked "Free Shipping" the customer does not pay the normal shipping charge. The advertised price includes the charge. Shipping still needs to be paid, but we absorb the cost. This can save you hundreds of dollars. This offer only applies to the 48 continental US States.
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Warranty and Returns

Q. Can I get a refund?
A. Yes. We offer a ‘no-questions-asked’ 30 Day Refund Guarantee with all our sauna products. If, after you have received your product, you change your mind your can send the product back by prepaid delivery. Read the details of our Return policy.
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Q. What should I do if I have a problem with the sauna?
A. The first thing to do is check that the problem is not being cause by external factors. Have a good look around. Funnily enough most times any problems are fixed this way. Second, if the problem persists please contact us. We will give advise over the phone, and if this doesn’t fix the problem we will give you further instructions.
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Q. What is the warranty on the Sauna? 
A. All our home saunas come with lifetime and limited lifetime warranties on the components such as ceramic emitters (heaters), craftsmanship, electronic equipment and controls. We stand by our warranty. View our Warranty Policy here.
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Q. What does ‘Limited’ Lifetime mean?
A. You will get many years of troubled free use, but as the years go by if any of your components do falter it’s a good chance the ‘exact’ same component will still be available. For this reason, we ‘limit’ the warranty to replacement of component/s equally to, or better than, the original component. View our Warranty Policy here.
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Q. Is there a refund guarantee? 
A. Yes, the return/refund policy is for 30-days from the time you receive your far infrared sauna kit. More about our Warranty policy.
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Q. What is your return policy?
A. We want you to be happy with your new sauna. If for some reason you are not, you may return your sauna (minus any costs of shipping and handling to and from) within 30 days from delivery. To learn more about our return policy.
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About the Sauna

Q. What type of heaters are offered in your system 
A. Waterstar saunas uses only 100% Pure Ceramic Far Infrared heaters emitters.
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Q. How do you clean the sauna? 
A. Prevention is better than a cure. It's best not to allow any build up of dirt and grime. 

1. Wipe the interior with a damp cloth, then allow to dry thoroughly. 
2. When using the sauna place a towel on all the body contact areas, such as the floor, bench and backrests. This help absorb perspiration during a sauna session. 
3. Any scratches or stains can be removed by using a fine grade sand paper.

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Q. Are they easy to assemble? 
A. You can assemble the unit with ease! It takes about 30-45 minutes. Assembly, and disassembly, of our infrared home saunas is easy and fast. All the major panels slip into place and are held by secure and strong latches. You may need a second person. The only other tool you need is a screwdriver. Full installation instructions and CD are supplied.
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Q. How long does it take to warm up the sauna? 
A. It takes only 10 minutes to preheat, unlike traditional saunas that can take up to 30 minutes.
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Q. How are your sauna made?
A. All our saunas are made from solid Hemlock Fir with tongue and groove construction. Non-toxic glues are used inside and non-toxic finish outside.
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Q. What is Hemlock Fir timber?
A. Hemlock Fir is a variety of pine tree grown in many parts of the world. Being a fast growing plantation timber it is environmentally friendly and sustainable. Cedar is fast becoming an endangered tree worldwide. Our infrared sauna timbers are kiln dried to prevent distortion and manufactured using non-toxic glues inside and non-toxic finish outside. For many years Hemlock infrared saunas have been used around the world including Europe, the Asia Pacific and the United States.
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Q. What is the temperature range? 
A. The operating temperature range is 77°F to 149°F. Using the digital control panel you have total control over what temperature you want.
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Q. How long does it take to assemble the sauna? 
A. Allow 30 - 45 minutes for a standard 2 person sauna kit.
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Q. Do I need a plumber? 
A. No. This is a one of the major advantages over traditional saunas.
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Q. Do I need an electrician?
A. No. Another major advantage is that you just plug it into a wall socket. Though it is recommended that the power circuit the sauna is connected to matches the power ampage of the unit, especially the large 4 and 5 person saunas. We also recommend protecting your sauna by using a certified surge protector at the power point. Refer to each saunas specifications listed on our product.
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Q. Is it cheap to run an infrared sauna? 
A. Yes. Only cents per session, or $3 - $5 per month. You can work it out. You need three inputs: 1. How much you pay per hour from your electricity supply company, 2. How long you use the sauna, and 3. The number of watts your particular unit uses. The answer is a pleasant surprise!
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Q. Can I control the heat?
A. Yes. The digital control panel is where you control the temperature and the time. Simply set the controls then site back and relax. Heat will be emitted for as long you allow it.
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Q. Are Far infrared sauna outdoors?
A. No. Our saunas are manufactured for indoor use only. In fact, outdoor use will void the warranty. Even outdoor covers are no guarantee of protection.
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Using the Sauna

Q. Are saunas "seasonal"? 
A. If you consider your health as being “seasonal” then yes, saunas are seasonal. Of course, optimal health requires daily maintenance. Your new sauna will help fight off the winter flu, as well as detox the body of any summer time party “overindulgence”. The sauna gives you year-round benefits, so use it regularly.
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Q. Are infrared saunas safe for the elderly? 
A. Yes. By it’s very nature the infrared home sauna utilizes a heating system (infrared) that is low in atmospheric temperature, therefore ideal for elderly, children and those with heart problems. However always consult your doctor first.
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Q. Should I drink water before or after an Infrared sauna session? 
A. Yes. Because you perspire much more than you usually would it’s advisable to drink plenty of clear, if possible purified water before, during and after each session. As well as drinking water during the sauna session. It is also advisable to replace lost mineral with quality supplementation.
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Q. How often can I use the sauna? 
A. Normally, two or three times a week is of great benefit, though it can be used more, even daily.
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Q. Is it safe for a very young child? 
A. Though hospitals are known to warm newborns this way it is totally up to you. Scientifically, there is no real information relating to the very young. A professional opinion should be sort.
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Q. How many calories are burnt during a sessions? 
A. Depending on your physical makeup, far infrared saunas can burn between 600 and 900 calories in just one 30 minutes session. Approximately equal to a 1 hour jog.
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Q. I don't sweat easily.
A. Depending on your body makeup and metabolism you may find, at first, that sweating does not come easy. If you are a person that doesn’t usually exercise the pause of your skin, and the tissue underneath the skin, can become ‘blocked’. After a few sessions you will start to perspire more and more until your body has cleared the tissue. From then on the body will do what it needs to do.
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Q. Is there anything I should do special when I start using the Infrared sauna? 
A. Drink plenty of good clean water. Because you perspire so much a quality multi-vitamin and minerals supplement is also a good idea.
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Q. Is Infrared heat safe?
A. Yes. Infrared saunas are used by people the world over. Infrared heat is part of the very safe bandwidth of light, unlike tanning benches (ultraviolet light) or microwaves. Click here for more information.
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Q. How long should one stay in the Infrared sauna? 
A. If you are new to saunas it’s best to start with sessions approximately 15-20 minutes long – for a couple of weeks. Don’t push it. Let your body tell you when you want to stop. Just because you put the timer on for 20 minutes does not mean you have to do it. The maximum amount of time can depend on how many sessions you have each week. A good example would be 3-4 session a week, each of 30-45 minutes.
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If you still have questions please contact us.

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