Shipping & Returns

Welcome to HomeSaunaInfo.com. HomeSaunaInfo.com provide their services to you subject to the following conditions. If you visit or shop at HomeSaunaInfo.com, you accept these conditions. Please read them carefully.

Product Dispatch
Pick Ups
Shipping
Payments
Goods Inspection and Acceptance
Cancellation and Return Policy
Handling and Restocking
Insufficient Funds
30 Day Money Back policy

Product Dispatch

Your order is placed immediately your payment has been confirmed.

The item/s is dispatched within 2-4 business days. Time needs to be added for delivery by the freight company. Please note the sauna kits are large units and need to be handled in the proper manner. Be sure to have a friend on hand to help carry the package inside the premises after delivery. It will be shipped to your front door or garage.

It's important to note that when your item arrives at the nearest depot the freight company will phone you to arrange a suitable time for drop-off.

Pick Ups

We no longer allow pick up. In the past, when pick ups were available, issues arose from people not following proper and safe transportation methods.

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Shipping Rates

We have very good shipment rates in the 48 continental US States. Pricing includes residential delivery and lift-gate service.

When offered, the "Free Shipping" and/or "Includes Delivery" options are only available in the 48 continental US States. We do not sell, supply or deliver outside this area. Some restrictions may apply, full disclosure will be stated.

Below is a list of zones for each area of the USA. Use this chart to determine what zone pricing to use for your sauna delivery.

Zone A
CA, NV, AZ

Zone B
WA, OR, ID

Zone C
UT, CO, NM

Zone D
MN, MI, WI, IL, IN, OH, KY, NE, KS, MO, IA, MT, WY, ND, SD, TX, OK

Zone E
ME, VT, NH, MA, RI, NY, PA, NJ, CT, MD, DL, WV, VA, NC, SC, TN, AL, GA, FL, AR, MS, LA

Freight prices subject to change as the market changes.  
The "Free Shipping" and/or "Includes Delivery" options are only available in the 48 continental US States. We do not sell, supply or deliver outside this area.
Some restrictions may apply.

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Payments

Payment is non – refundable, unless covered by the 30 Day Money Back return policy. The buyer must give written notice (as defined in the Uniform Commercial Code) that they are canceling their order. The Cancellation Notice must be received by Home Sauna Info (a) any time prior to the goods being prepared for shipment: or, (b) within 48 hours of the Buyer placing the order for the goods with the Seller.

EXCEPT AS PROVIDED IN THIS POLICY, UNDER NO CIRCUMSTANCE MAY ORDERS BE CANCELLED/REFUNDED OR RETURNED TO THE SELLER, EXCEPT AS PROVIDED IN THIS POLICY. 
EXCEPT AS PROVIDED IN THIS POLICY, BUYER SHALL AT ALL TIMES REMAIN FULLY LIABLE FOR THE FULL PAYMENT OF THE ORDER OF THE GOODS.

Seller reserves the right to refuse acceptance of an order.

Goods Inspection and Acceptance

Immediately upon receipt of delivery, Buyer is to inspect items for damage and defects. Buyer will notify Seller by phone and confirmed in writing (by fax/email) of all claimed damage or defects within 48 hours of Buyer’s receipt of the Goods. If Buyer fails to so inspect or notify Seller, Buyer will be deemed to have accepted the Goods and to have waived any damage or defect, including any damage or defect covered by any warranty on the Goods (except as may be specifically provided in such warranty). Seller reserves the right to reject any damage or defect claim that Seller believes is not valid, or if Seller believes that such damage or defect was caused by an act or omission of the Buyer. Except as provided in this policy, no Goods shall be subject to return or cancellation after the order has been accepted by Buyer pursuant to the terms of this policy.

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Cancellation and Return Policy

In the event the Buyer elects to cancel an order and return such Goods pursuant to this policy, and not covered by the 30 Day Money Back Guarantee policy, Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, replacement of damaged parts, costs and expenses as described in this policy and in connection therewith. Seller reserves the right to refuse to refund any deposit or payment or cancel any payment due and owing until such time as Seller is (a) in receipt of the Goods; (b) has inspected the Goods; (c) the Seller discretion has found such goods to be free from damage. ALL RETURNED GOODS MUST BE IN THEIR ORIGINAL PACKAGING. In addition to other legal and equitable remedies available to Seller, Seller may refuse to refund all or any portion of payment if the Buyer fails to fully comply with or violates the terms and conditions of this policy.

Handling , Restocking and Processing Fees, Costs and Expenses

All cancelled or returned Goods not covered by the 30 Day Money Back return policy shall be subject to: (a) storage fees and costs associated with re-routing the Goods; (b) a handling and restocking fee in the amount equal to 20% of the retail price of the goods; (c) all shipping costs to and from the Seller (collectively, the “Costs and Fees”); and, (d) Seller providing Buyer with a Return Merchandize Authorization (“RMA”) number. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any shipment and Buyer paying all Cost and Fees. All such Costs and Fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller. At Seller’s option, Seller may recoup and/or offset any Costs and Fees from any payments made by Buyer to Seller.

Insufficient Checks or ACH Transactions

Any insufficient checks or ACH transactions will be charged a $30 fee and model will go back into inventory.

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30 Day Money Back Guarantee Policy

Item/s need to be returned in an unaltered and undamaged state. In the event the Buyer elects to return such Goods pursuant to this policy, Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, replacement of damaged parts, costs and expenses as described in this policy and in connection therewith. Seller reserves the right to withhold any payment owing until such time as Seller is (a) in receipt of the Goods; (b) has inspected the Goods; (c) the Seller discretion has found such goods to be free from damage. ALL RETURNED GOODS MUST BE IN THEIR ORIGINAL PACKAGING. In addition to other legal and equitable remedies available to Seller, Seller may refuse to refund all or any portion of payment if the Buyer fails to fully comply with or violates the terms and conditions of this policy.

HomeSaunaInfo.com
http://www.home-sauna-info.com

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